Customer Service Specialist – Growth & Impact in Pest Control

Rollins, Inc.; Chesapeake (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan with company match

Paid Time Off

Paid Holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Job summary

HomePro Pest Control is seeking a Customer Service Specialist to operate onsite from our Chesapeake office. You’ll field calls, schedule visits, and coordinate technician routes to optimize service delivery while ensuring customer satisfaction.

The role emphasizes empathy, accuracy, and a service mindset, with comprehensive benefits, 401(k) matching, and opportunities to grow within the company. Prior experience in customer service is preferred.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based & Web-based system to track routes and optimize schedules; training provided.
• Schedule appointments for technicians to minimize drive time and distance; suggest alternative routes when appropriate.
• Identify customer concerns and evaluate their needs using probing questions.
• Maintain customer database with accurate information including call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer Service

Sales

Communication

Time management

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

HomePro Pest Control is seeking a Customer Service Specialist to operate onsite from our Chesapeake office. You’ll field calls, schedule visits, and coordinate technician routes to optimize service delivery while ensuring customer satisfaction.

The role emphasizes empathy, accuracy, and a service mindset, with comprehensive benefits, 401(k) matching, and opportunities to grow within the company. Prior experience in customer service is preferred.