Customer Experience Specialist – Pest Defense

Rollins, Inc.; Charleston (SC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Company paid life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement within the company

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Growth opportunities

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver excellent service, answer questions, schedule services, and resolve billing issues for customers and prospects. You will use Route Point software to coordinate pest-related services and support the sales process.

The role emphasizes professional communication, problem resolution, and maintaining accurate customer records, with opportunities for growth and advancement within the company.

Qualifications

• 1 year of previous customer service experience
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide positive customer experiences that affect continued service and upselling.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service and provide closure for customers.
• Interact with customers/prospects by scheduling pest and builder related services using Route Point software.
• Resolve customer problems with invoices and billing questions.
• Calm and diffuse angry customers and escalate issues to managers as needed.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative to deliver excellent service, answer questions, schedule services, and resolve billing issues for customers and prospects. You will use Route Point software to coordinate pest-related services and support the sales process.

The role emphasizes professional communication, problem resolution, and maintaining accurate customer records, with opportunities for growth and advancement within the company.