Customer Experience Specialist — Retail Support & Payments

Ashley Furniture Industries; San Jose (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Employee Discount 10%-30%

Life/Disability Insurance

Flex Spending Account

401(k)

Paid Time Off

California Paid Sick Leave

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative in San Jose, CA. You will be the front-line ambassador, greeting customers and handling in-person, phone, and email inquiries while supporting store operations.

Responsibilities include processing sales orders, assisting with financing, maintaining customer files, and following cash handling procedures under supervision. Flexible hours and team collaboration are essential.

Qualifications

• Legally authorized to work in the US.
• 18 years or older.
• High school diploma or equivalent.
• Knowledgeable in Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays; rotation for store opening/closing responsibilities.
• Maintain reliable attendance.
• Thrive in a team environment.

Responsibilities

• Greet customers in a warm, professional manner and provide exceptional service in person, by phone, and by email.
• Assist with processing sales orders accurately and ensure proper documentation and approvals.
• Process customer credit applications and assist with financing arrangements.
• Maintain accurate customer account information in retail management systems.
• Follow cash handling procedures, process payments accurately, and reconcile transactions under supervision.
• Address customer inquiries and concerns professionally, escalating complex issues as needed.
• Support management with audits, inventory processes, and documentation accuracy.
• Maintain accurate records and prepare routine reports; ensure paperwork is filed properly.

Skills

Customer service

Microsoft Office

Teamwork

Attendance reliability

Education

High school diploma or equivalent

Tools

POS systems

Retail management software

Job description

Ashley Furniture Industries is seeking a Customer Service Representative in San Jose, CA. You will be the front-line ambassador, greeting customers and handling in-person, phone, and email inquiries while supporting store operations.

Responsibilities include processing sales orders, assisting with financing, maintaining customer files, and following cash handling procedures under supervision. Flexible hours and team collaboration are essential.