Customer Experience Specialist — Retail & Service

Quipt Home Medical, Corp.; Southfield (MI); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Quipt Home Medical, Corp. is seeking a friendly, detail‑oriented Customer Service Representative to be the first point of contact for customers. You will take orders, answer questions, handle complaints and troubleshoot problems to ensure patient satisfaction.

You will greet callers in a calm, professional manner, verify information, coordinate with departments, and document interactions. This role requires strong communication skills, basic computer proficiency and the ability to work in a

Qualifications

• High school diploma or GED is required.
• At least 6 months of relevant customer service experience preferred.
• Excellent interpersonal, written and verbal communication skills.
• Strong data entry and basic computer skills.

Responsibilities

• Greet customers and maintain a positive, empathetic and professional attitude during interactions.
• Engage in active listening with customers, confirming information and diffusing upset customers as needed.
• Assists all internal and external customers in a professional manner.
• Examine, interview, and measure patients to determine needs and fit (as applicable).
• Fit, test, and evaluate devices and provide proper instruction on use and care.

Skills

Interpersonal skills

Customer service

Attention to detail

Data entry

Computer proficiency

Typing speed

English proficiency

Education

High school diploma or GED

6 months customer service experience

Job description

Quipt Home Medical, Corp. is seeking a friendly, detail‑oriented Customer Service Representative to be the first point of contact for customers. You will take orders, answer questions, handle complaints and troubleshoot problems to ensure patient satisfaction.

You will greet callers in a calm, professional manner, verify information, coordinate with departments, and document interactions. This role requires strong communication skills, basic computer proficiency and the ability to work in a