Customer Experience Specialist (Retail)

Follett Corporation; Merced (CA); On-site; USD 16,531 - 30,307; Part time

Job summary

Follett Higher Education in Merced, CA is seeking a friendly Team Member to provide exceptional customer service, greet customers, assist with store inquiries, answer phones, and ring up purchases using the POS system. You will help with training new team members and ensure the sales floor is fully stocked and correctly priced.

This role emphasizes safe money-handling procedures and maintaining orderly, customer-ready aisles while supporting a drug-free work environment.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer phones and direct callers as needed.
• Ring up purchases using the POS system.
• Follow safe money-handling procedures.
• Assist with training new team members.
• Keep the sales floor stocked and properly priced.

Skills

General computer skills

Education

High School Degree or equivalent

Job description

Follett Higher Education in Merced, CA is seeking a friendly Team Member to provide exceptional customer service, greet customers, assist with store inquiries, answer phones, and ring up purchases using the POS system. You will help with training new team members and ensure the sales floor is fully stocked and correctly priced.

This role emphasizes safe money-handling procedures and maintaining orderly, customer-ready aisles while supporting a drug-free work environment.