Customer Experience Associate

Follett Corporation; Biddeford (ME); On-site; USD 1,653,120 - 3,094,089; Full time

Job summary

Follett Higher Education is seeking a Team Member to deliver exceptional customer service on the sales floor. You will greet customers, assist with store inquiries, answer phones, and handle purchases at the POS with safe money-handling practices. You may train new team members and ensure the floor is fully stocked and correctly priced.

The role emphasizes friendly service, accurate transactions, and maintaining store standards in a fast-paced retail environment.

Qualifications

• 0-3 years of relevant experience
• High School Degree or equivalent
• General computer skills

Responsibilities

• Greets customers and assists with store inquiries
• Rings up purchases using the POS system and handles transactions securely
• Assists with training new team members and keeps the sales floor stocked and properly priced

Skills

General computer skills

Education

High School Degree or equivalent

Job description

Follett Higher Education is seeking a Team Member to deliver exceptional customer service on the sales floor. You will greet customers, assist with store inquiries, answer phones, and handle purchases at the POS with safe money-handling practices. You may train new team members and ensure the floor is fully stocked and correctly priced.

The role emphasizes friendly service, accurate transactions, and maintaining store standards in a fast-paced retail environment.