Retail Customer Experience Associate

Follett Corporation; Dublin (CA); On-site; USD 16,531 - 30,307; Full time

Job summary

Follett Higher Education is seeking a Team Member to deliver exceptional customer service on the sales floor. You will greet customers, assist with inquiries, operate the POS system, and help keep the store stocked and priced accurately.

The role includes safe money-handling procedures, potential training of new team members, and ensuring a fully stocked, well-priced sales floor to enhance the customer experience.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer the phone and direct callers as needed.
• Ring up purchases using the POS system and handle transactions securely.

Skills

Customer service

Phone handling

POS System

Education

High School Diploma or equivalent

Tools

POS System

Job description

Follett Higher Education is seeking a Team Member to deliver exceptional customer service on the sales floor. You will greet customers, assist with inquiries, operate the POS system, and help keep the store stocked and priced accurately.

The role includes safe money-handling procedures, potential training of new team members, and ensuring a fully stocked, well-priced sales floor to enhance the customer experience.