Customer Experience & POS Specialist

Follett Corporation; Roanoke (VA); On-site; USD 16,531 - 30,940; Full time

Job summary

Follett Corporation is hiring for a Team Member to deliver exceptional customer service on the sales floor and help with store inquiries and calls. You will ring up purchases using the POS system and follow safe money-handling procedures.

Ideal candidates have 0-3 years of relevant experience and a High School Degree or equivalent, plus general computer skills. This role supports a drug-free workplace environment at Follett Higher Education.

Qualifications

• Greet customers and assist with store inquiries.
• Answer the phone and direct callers.
• Ring up purchases using the POS system and handle transactions securely.

Responsibilities

• Provide exceptional customer service on the sales floor.
• Assist with training new team members.
• Ensure the sales floor is stocked and items priced properly.
• Answer store inquiries and direct calls as needed.

Skills

Customer service

POS system

Phone handling

Cash handling

Education

High school diploma

Tools

General computer skills

Job description

Follett Corporation is hiring for a Team Member to deliver exceptional customer service on the sales floor and help with store inquiries and calls. You will ring up purchases using the POS system and follow safe money-handling procedures.

Ideal candidates have 0-3 years of relevant experience and a High School Degree or equivalent, plus general computer skills. This role supports a drug-free workplace environment at Follett Higher Education.