Customer Experience Associate (Retail)

Follett Corporation; Petaluma (CA); On-site; USD 16,531 - 30,940; Full time

Job summary

Follett Higher Education in Petaluma, CA is hiring a Team Member to deliver outstanding customer service on the sales floor. You will greet customers, assist with inquiries, answer phones, and ring up purchases using the POS system.

Responsibilities include ensuring the sales floor is fully stocked, items are priced correctly, and safe money-handling procedures are followed. Training new team members is also part of the role.

Qualifications

• Greet customers and assist with store inquiries.
• Answer phones and direct callers as needed.
• Ring up purchases using POS system.
• Ensure accurate pricing and stocked shelves.
• Follow safe money-handling procedures.
• Assist with training new team members.

Responsibilities

• Greet customers, assist with store inquiries, answer phones or direct callers.
• Ring up purchases using the POS system and process transactions.
• Maintain stocked sales floor and ensure items are priced correctly.
• Follow money-handling procedures and safeguard cash during transactions.
• Assist with training new team members and onboarding.

Skills

Customer service

Education

High School Degree or equivalent

Job description

Follett Higher Education in Petaluma, CA is hiring a Team Member to deliver outstanding customer service on the sales floor. You will greet customers, assist with inquiries, answer phones, and ring up purchases using the POS system.

Responsibilities include ensuring the sales floor is fully stocked, items are priced correctly, and safe money-handling procedures are followed. Training new team members is also part of the role.