Retail Customer Experience Associate

Follett Corporation; Richmond (TX); On-site; USD 16,531 - 30,307; Full time

Job summary

Follett Corporation is hiring a Team Member to deliver exceptional customer service in a retail setting. You will greet customers, assist with store inquiries, answer calls, and process purchases at the POS with safe money handling. You may help train new teammates and keep the floor stocked with properly priced items.

The role emphasizes friendly service, accuracy in transactions, and adherence to store policies. Drug-free workplace policy applies to Follett Higher Education operations.

Qualifications

• 0-3 years of relevant experience.
• High School Degree or equivalent.
• General computer skills.

Responsibilities

• Greet customers and assist with store inquiries.
• Answer the phone and direct callers as needed.
• Ring up purchases using the POS system and handle transactions safely.
• Assist with training new team members.
• Ensure the sales floor is stocked and items are priced properly.

Skills

Customer service

POS system experience

Cash handling

General computer skills

0-3 years of relevant experience

Education

High School Diploma or GED

Job description

Follett Corporation is hiring a Team Member to deliver exceptional customer service in a retail setting. You will greet customers, assist with store inquiries, answer calls, and process purchases at the POS with safe money handling. You may help train new teammates and keep the floor stocked with properly priced items.

The role emphasizes friendly service, accuracy in transactions, and adherence to store policies. Drug-free workplace policy applies to Follett Higher Education operations.