Customer Experience Specialist – Auto Collision

Classic Collision Corporate Services LLC; Fort Oglethorpe (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Supportive team culture

Company 401K match

Paid time off

6 paid holidays

Rewarding work

Job summary

Classic Collision is seeking a Customer Service Representative (CSR) to be the first impression of our customer experience. The role involves explaining repair processes, coordinating with insurance, and ensuring smooth service delivery.

Ideal candidates have prior customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment. We offer competitive pay, benefits, and opportunities for advancement.

Qualifications

• Must be at least 18 years old.
• Previous experience in customer service or related fields preferred.
• Valid driver’s license and eligibility for company insurance coverage.
• Excellent written and verbal communication skills.
• Strong organization, multitasking, and time management in a fast-paced environment.

Responsibilities

• Explain and educate customers on repair processes at a high level, including insurance claim information and processes.
• Maintain knowledge of insurance partner requirements for authorizations, billing, and load level processes.
• Coordinate rental car/tow companies to provide one-stop service to customers.
• Ensure vehicles are delivered to customers by the service advisor or backup teammate.
• Assist in customer communication throughout the repair process as needed.
• Monitor DRP assignments, estimates/repair appointments, and capture rates of assignments.
• Follow up on DRP assignments to maintain center sales.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Assist with reconciling invoices to payables reports daily and monthly.
• Ensure customer waiting area and comfort items are maintained.

Skills

Customer service experience

Effective communication

Time management

Multitasking

Job description

Classic Collision is seeking a Customer Service Representative (CSR) to be the first impression of our customer experience. The role involves explaining repair processes, coordinating with insurance, and ensuring smooth service delivery.

Ideal candidates have prior customer service experience, strong communication, and the ability to manage multiple tasks in a fast-paced environment. We offer competitive pay, benefits, and opportunities for advancement.