Customer Support Specialist Trainee: Launch Your Career

Blue Cross & Blue Shield of Mississippi; Mississippi; On-site; USD 32,000 - 52,000; Full time

Job summary

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to answer inbound calls with a welcoming voice and guide customers to the right solutions. You will listen with empathy, document interactions, and ensure follow-up with accurate notes in our system.

This role emphasizes patient, attentive service and a supportive team environment. The position offers comprehensive benefits, competitive pay, a 401(k), and strong work-life balance within a campus setting that

Qualifications

• Bachelor’s degree is required.
• Strong listening and communication skills are essential.
• Ability to use multiple screens/applications while talking to customers.
• Excellent time management and organizational skills.

Responsibilities

• Answer inbound phone calls with a professional, warm and friendly tone.
• Listen carefully to caller needs and ask helpful questions.
• Guide callers through solutions, troubleshooting, or resource options.
• Record accurate notes in our system for proper follow-up.
• Provide calm, expert guidance to callers.

Skills

Active listening

Clear spoken communication

Computer proficiency

Multitasking across screens

Time management

Education

Bachelor’s degree

Job description

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to answer inbound calls with a welcoming voice and guide customers to the right solutions. You will listen with empathy, document interactions, and ensure follow-up with accurate notes in our system.

This role emphasizes patient, attentive service and a supportive team environment. The position offers comprehensive benefits, competitive pay, a 401(k), and strong work-life balance within a campus setting that