Customer Experience Specialist — Multichannel Support

Coastal Waste & Recycling Inc.; Boca Raton (FL); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Job summary

Coastal Waste & Recycling is seeking a Customer Experience Representative to deliver exceptional service via phone, email, and other channels. You'll respond to inquiries, process service requests, and collaborate with Operations to ensure accurate, timely support.

The role emphasizes problem-solv​ing, clear communication, and teamwork across Coastal locations. Fluency in English is standard; bilingual abilities are a plus. Competitive pay and benefits accompany opportunities for growth.

Qualifications

• Customer service experience required.
• Strong communication and active listening skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and learning new technology.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer customer inquiries via phone, email, and other channels.
• Process service requests, billing information, account changes.
• Maintain accurate customer records in company systems.
• Partner with Operations to ensure timely follow-up and resolution.
• Follow up with customers to ensure concerns are resolved and expectations are met.

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Bilingual English/Spanish or English/​

Tools

Microsoft Office

Job description

Coastal Waste & Recycling is seeking a Customer Experience Representative to deliver exceptional service via phone, email, and other channels. You'll respond to inquiries, process service requests, and collaborate with Operations to ensure accurate, timely support.

The role emphasizes problem-solv​ing, clear communication, and teamwork across Coastal locations. Fluency in English is standard; bilingual abilities are a plus. Competitive pay and benefits accompany opportunities for growth.