Customer Experience Advocate — Delight & Resolve

Coastal Waste & Recycling; Boca Raton (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive Pay

Medical Benefits

401(k) Matching

Paid Time Off

Employee Referral

Career Growth

Job summary

Coastal Waste & Recycling in Boca Raton, FL is seeking a Customer Experience Representative to be the voice of our company, delivering exceptional service across phone, email, and other channels. You will resolve inquiries, process service requests, and partner with Operations to ensure a seamless customer experience.

You will maintain detailed records, communicate professionally, and collaborate with teammates across markets to balance workloads while delivering consistently great support.

Qualifications

• Experience in customer service roles with a focus on client satisfaction.
• Strong verbal and written communication abilities.
• Ability to remain organized and detail-oriented in a fast-paced environment.
• Comfort with technology and learning new software quickly.
• Bilingual skills are a plus (English/Spanish or English/Creole).

Responsibilities

• Deliver exceptional customer service through phone, email, and other channels.
• Respond to inquiries regarding services, billing, accounts, and requests.
• Resolve concerns by identifying solutions and coordinating with Operations.
• Process account changes, new service requests, cancellations, and transactions accurately.
• Maintain detailed and accurate customer records in company systems.
• Communicate clearly and professionally while building customer relationships.
• Collaborate with Coastal markets to balance workloads and provide seamless support.
• Follow up with customers to ensure issues are resolved and expectations exceeded.
• Support special projects and other customer experience initiatives as assigned.

Skills

Customer service experience

Strong communication

Active listening

Problem-solving

Organizational skills

Multitasking

Technology comfort

Bilingual English/Spanish or Creole

Tools

Microsoft Office

Job description

Coastal Waste & Recycling in Boca Raton, FL is seeking a Customer Experience Representative to be the voice of our company, delivering exceptional service across phone, email, and other channels. You will resolve inquiries, process service requests, and partner with Operations to ensure a seamless customer experience.

You will maintain detailed records, communicate professionally, and collaborate with teammates across markets to balance workloads while delivering consistently great support.