Bilingual Customer Care Specialist

Waste-Pro; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Waste Pro in Florida seeks a Customer Service Representative to receive and process customer calls, serving as the primary contact and resolving issues. You will collaborate with peers to meet call center goals and continuously improve service to exceed customer expectations.

Responsibilities include handling high-volume inquiries, providing quotes, establishing accounts, and supporting cross-selling of services while coordinating with Operations, Sales and Billing.

Qualifications

• Ability to handle a heavy volume of calls in a professional and efficient manner.
• Excellent verbal, written and analytical skills.
• Computer proficiency in MS Office and strong typing skills.

Responsibilities

• Answers incoming calls and assists customers to resolve issues.
• Provides service quotes and establishes customer accounts with accurate details.
• Strives to meet call center productivity, quality, and timeliness goals.

Skills

Heavy call volume

Verbal & written

Analytical skills

MS Office proficiency

Typing speed, accuracy

Tools

Tower system

Job description

Waste Pro in Florida seeks a Customer Service Representative to receive and process customer calls, serving as the primary contact and resolving issues. You will collaborate with peers to meet call center goals and continuously improve service to exceed customer expectations.

Responsibilities include handling high-volume inquiries, providing quotes, establishing accounts, and supporting cross-selling of services while coordinating with Operations, Sales and Billing.