Customer Experience Specialist - Print & Brand Solutions

AlphaGraphics; Missoula (MT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

FSA

Retirement match

Employee discount

Paid time off

Birthday holiday

Planet Fitness program

Job summary

Alphagraphics in Missoula is hiring a Customer Service Representative to assist customers in person and over the phone. You will identify product solutions, process orders in our POS system, and handle transactions at the front counter.

This entry-level role offers growth opportunities in a high-growth company with opportunities across the business for reliable, detail-oriented team members willing to learn and receive feedback.

Qualifications

• Strong technology skills with Microsoft Office and experience with an MIS system.
• Friendly and outgoing personality.
• Experience in the printing industry is a plus.
• Ability to multitask in a fast-paced environment.
• Good math skills.
• Basic computer skills and willingness to learn POS software.

Responsibilities

• Greets customers in person at the front counter and answers questions.
• Answers the phone and identifies self and company when taking calls.
• Processes calls and routes through the phone system and answering service.
• Identifies customer needs and project details to connect with the appropriate team.
• Manages orders, estimates, and pricing in the POS system.
• Handles payments and deposits at the front counter.
• Notifies customers when orders are completed and follows up on estimates.
• Maintains front counter cleanliness and filing systems.
• Trains to be back-up during holidays and absences.
• Develops customer trust through timely project completion.

Skills

Friendly personality

Multi-tasking

Math skills

Basic computer skills

Customer service oriented

Tools

MIS system

POS software

Microsoft Office

Job description

Alphagraphics in Missoula is hiring a Customer Service Representative to assist customers in person and over the phone. You will identify product solutions, process orders in our POS system, and handle transactions at the front counter.

This entry-level role offers growth opportunities in a high-growth company with opportunities across the business for reliable, detail-oriented team members willing to learn and receive feedback.