Front Desk & Customer Experience Specialist

Alphagraphicsfranchise; San Marcos (CA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

AlphaGraphics is seeking a friendly, organized Receptionist / Customer Service Representative to be the first point of contact for customers and help keep our front office running smoothly. You will greet customers, answer phones and emails, assist with order pickups and basic requests, and provide administrative support to our sales, customer service, design, and production teams.

Experience in printing or signage is helpful but not required.

Qualifications

• Strong customer service and communication skills.
• Professional appearance and demeanor in person and on the phone.
• Organized and detail-oriented with multitasking ability.
• Willing to learn new software and processes.
• Previous receptionist/administrative or customer service experience preferred.

Responsibilities

• Greet customers and visitors in a friendly and professional manner.
• Answer and direct incoming phone calls.
• Monitor incoming general emails and route requests to the appropriate team.
• Assist customers with order pickups and basic questions.
• Enter and update customer and job information in our system.
• Process customer payments when needed.
• Keep front desk, lobby, and customer areas organized and presentable.
• Support sales, customer service, design, and production teams as needed.
• Follow established company processes and procedures.
• Communicate order status and next steps to customers.

Skills

Customer service

Communication

Organization

Multitasking

Dependability

Punctuality

Computer skills

Learning ability

Team player

Reception experience

Tools

Office software

Email

Job description

Future Opening: Receptionist / Customer Service Representative

Company: AlphaGraphics
Position: Receptionist / Customer Service Representative
Employment Type: Full-Time
Schedule: Monday–Friday

About the Role

AlphaGraphics is looking for a friendly, organized, and dependable Receptionist / Customer Service Representative to be the first point of contact for our customers and help keep our front office running smoothly.

This position is ideal for someone who enjoys working with people, is comfortable juggling multiple tasks, and takes pride in providing excellent customer service. You will greet customers, answer phones and emails, assist with order pickups and basic requests, and provide administrative support to our sales, customer service, design, and production teams.

Experience in the printing or signage industry is helpful, but not required. We are looking for someone with a positive attitude who is organized, dependable, and willing to learn.

Responsibilities

• Greet customers and visitors in a friendly and professional manner
• Answer and direct incoming phone calls
• Monitor incoming general emails and route requests to the appropriate team member
• Assist customers with order pickups and basic order questions
• Gather information from customers for new quote and order requests
• Enter and update customer and job information in our system
• Process customer payments when needed
• Keep the front desk, lobby, and customer areas organized and presentable
• Assist with filing, scanning, data entry, and other administrative tasks
• Help coordinate incoming and outgoing packages and deliveries
• Communicate clearly with customers regarding order status, pickups, and next steps
• Support the sales, customer service, design, and production teams as needed
• Follow established company processes and procedures
• Help identify problems and communicate them to the appropriate team member
• Maintain a professional and helpful attitude, even during busy periods

Qualifications

• Strong customer service and communication skills
• Friendly, professional, and comfortable speaking with customers in person and over the phone
• Organized and detail-oriented
• Able to manage multiple tasks and priorities
• Dependable and punctual
• Comfortable using computers, email, and basic office software
• Willing and able to learn new software and processes
• Able to work independently while also being a team player
• Previous receptionist, administrative, retail, or customer service experience preferred
• Printing, signage, promotional product, or related industry experience is a plus, but not required

What We're Looking For

The right person for this position is someone who:

• Does the Right Thing – Acts with integrity and takes care of our customers and team
• Is Fun – Brings a positive attitude to work and contributes to a great team environment
• Commits to the Process and Stays Flexible with the Approach – Follows established procedures while adapting when situations change
• Figures It Out – Takes initiative, asks questions, and looks for solutions
• Raises the Standard – Takes pride in their work and looks for ways to make the customer experience better

Physical Requirements

This position is primarily an office/front-desk role but may occasionally require assisting with customer orders and packages. The employee should be comfortable standing, walking, and occasionally lifting or moving boxes and materials.

Why Join AlphaGraphics?

AlphaGraphics is a fast-paced print, signage, and marketing company that works with businesses of all sizes. Our team handles a wide variety of projects, which means every day is a little different.

We're looking for someone who wants to become an important part of the team—not simply answer phones. The right person will help us create a welcoming, organized, and professional experience for every customer who contacts or visits AlphaGraphics.

Compensation: $18.00 - $20.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Do you have experience on customer service? *

We are located in San Marcos, CA. Are you able to commute daily? *

Give an example of a time when you were able to take an unsatisfied customer and turn him into a satisfied one. *

How many years of accounting/ bookkeeping experience do you have? *

Referral code from a current employee If no code provided, add their name instead.

Hard work, collaboration, humanity, fun, and laughter

"I absolutely love working here. It has been one of my favorite places to work. Amazing environment. Very upbeat and professional. Management is amazing and makes sure the employees are taken care of."