Front Desk & Customer Experience Specialist

Alphagraphicsfranchise; San Marcos, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

AlphaGraphics is seeking a friendly, organized Receptionist / Customer Service Representative to be the first point of contact for customers and help keep our front office running smoothly. You will greet customers, answer phones and emails, assist with order pickups and basic requests, and provide administrative support to our sales, customer service, design, and production teams.

Experience in printing or signage is helpful but not required.

Qualifications

• Strong customer service and communication skills.
• Professional appearance and demeanor in person and on the phone.
• Organized and detail-oriented with multitasking ability.
• Willing to learn new software and processes.
• Previous receptionist/administrative or customer service experience preferred.

Responsibilities

• Greet customers and visitors in a friendly and professional manner.
• Answer and direct incoming phone calls.
• Monitor incoming general emails and route requests to the appropriate team.
• Assist customers with order pickups and basic questions.
• Enter and update customer and job information in our system.
• Process customer payments when needed.
• Keep front desk, lobby, and customer areas organized and presentable.
• Support sales, customer service, design, and production teams as needed.
• Follow established company processes and procedures.
• Communicate order status and next steps to customers.

Skills

Customer service

Communication

Organization

Multitasking

Dependability

Punctuality

Computer skills

Learning ability

Team player

Reception experience

Tools

Office software

Email

Job description

AlphaGraphics is seeking a friendly, organized Receptionist / Customer Service Representative to be the first point of contact for customers and help keep our front office running smoothly. You will greet customers, answer phones and emails, assist with order pickups and basic requests, and provide administrative support to our sales, customer service, design, and production teams.

Experience in printing or signage is helpful but not required.