Customer Service Specialist - Rochester

West-Shore-Home; City of Rochester (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holidays

Employee discounts

Referral program

Career growth opportunities

Job summary

West Shore Home is seeking a Customer Service Specialist in Rochester, NY. You will support the branch by resolving post-installation service needs, coordinating appointments, and delivering a high-quality customer experience.

The role emphasizes communication, problem-solving, and relationship building in a fast-paced environment. Full-time, Monday–Friday, 7:30am–4:00pm, on-site location.

Qualifications

• Excellent communication and customer service skills.
• Ability to stay organized in a fast-paced environment.
• Experience handling multiple tasks.
• Customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent concerns to branch leadership when appropriate.

Skills

Strong communication

Customer service

Independent work

Organized

Solution oriented

Multitasking

Previous experience

Job description

Position: Customer Service Specialist

Location: 3535 Winton Pl Ste 1, Rochester, NY 14623

Schedule: Monday–Friday | 7:30am–4:00pm | Full-Time

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?

West Shore Home is hiring a Customer Service Specialist to support our Rochester branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.

What You’ll Do

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

What We’re Looking For

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Positive, solution-oriented mindset
• Comfortable managing multiple tasks in a fast-paced environment
• Previous customer service experience preferred

Compensation & Benefits

• $20–$24/hour
• Paid training
• Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and paid holidays
• Employee discounts and referral program
• Career growth opportunities

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.

We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.

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