Customer Experience Specialist - Hartford (Onsite)

West Shore Home; Hartford (CT); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referral 프로그램

Career growth opportunities

Paid training

Job summary

West Shore Home is seeking a Customer Service Specialist to support our Hartford branch, handling post-installation service needs and coordinating appointments to deliver a high-quality customer experience.

The role is onsite, full-time, and focuses on communication, problem-solving, and relationship building in a fast-paced environment. Training is provided with opportunities for growth.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Skills

Strong communication

Customer service

Independent & organized

Solution-oriented

Multitasking in fast-paced env

Previous customer service experience

Job description

West Shore Home is seeking a Customer Service Specialist to support our Hartford branch, handling post-installation service needs and coordinating appointments to deliver a high-quality customer experience.

The role is onsite, full-time, and focuses on communication, problem-solving, and relationship building in a fast-paced environment. Training is provided with opportunities for growth.