Customer Experience Specialist - Pest Defense

Talentify; Greenville (SC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

401(k) plan with company match

Employee stock purchase plan

Paid time off and holidays

Tuition reimbursement

Dependent scholarship awards

Career advancement opportunities

Employee discounts

Recognition for a job well done

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to provide friendly, effective support and drive customer satisfaction from Monday to Friday in-office. You will handle inquiries, scheduling, billing questions, and notes, ensuring accurate records and smooth service experiences.

The role emphasizes communication, problem-solving, and a calm approach to sensitive issues, with perks, competitive pay, and opportunities for advancement within the company.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences that significantly affect customer retention.
• Answer questions, research problems, resolve issues, and provide pricing (non-termite).
• Schedule service and provide closure for customers.
• Interact with customers by scheduling pest and builder services using Route Point.
• Resolve billing questions and reconcile payments with technicians.
• Conduct professional telephone conversations and update service notes in the system.
• Maintain customer files and verify technician paperwork for completeness.

Skills

Customer service

Communication skills

Basic computer skills

Telephone etiquette

Problem solving

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative to provide friendly, effective support and drive customer satisfaction from Monday to Friday in-office. You will handle inquiries, scheduling, billing questions, and notes, ensuring accurate records and smooth service experiences.

The role emphasizes communication, problem-solving, and a calm approach to sensitive issues, with perks, competitive pay, and opportunities for advancement within the company.