Customer Experience Specialist

HomeTeam Pest Defense; Town of Florida (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) with match

Paid time off

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative in New York to deliver excellent, friendly service and coordinate pest-control-related appointments. You will interact with customers, answer questions, provide pricing (non-termite), and schedule services using the Route Point system.

This position emphasizes clear communication, professional conduct, and accurate documentation. The company offers competitive pay and a comprehensive benefits package in a supportive work

Qualifications

• Must have 1 year of customer service experience.
• Entry level customer service skill and technique.
• Basic computer skills.
• Familiar with company telephone features and usage.

Responsibilities

• Provide positive customer experiences that encourage continued service.
• Communicate with internal and external customers regularly.
• Schedule services and provide pricing and closure for customers.
• Resolve billing questions and confirm payments with technicians.
• Enter service notes and update customer files in system.

Skills

Customer service

Telephone etiquette

Problem solving

Communication

Education

High School Diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative in New York to deliver excellent, friendly service and coordinate pest-control-related appointments. You will interact with customers, answer questions, provide pricing (non-termite), and schedule services using the Route Point system.

This position emphasizes clear communication, professional conduct, and accurate documentation. The company offers competitive pay and a comprehensive benefits package in a supportive work