Customer Experience Specialist: Payroll & Product Expert

Warp; New York (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

A tech-driven back-office platform is seeking a Customer Experience Specialist. You will be the frontline advocate for customers, guiding them through payroll implementation and resolving complex issues. Ideal candidates have 2-3 years of customer support experience in a technical environment, a background in payroll or financial services, and strong documentation skills. The role offers a competitive salary of $85,000–$105,000 plus equity, in a dynamic and fast-paced setting.

Qualifications

• 2–3+ years of customer support experience, ideally in a technical environment.
• Strong documentation and follow-up skills with attention to detail.
• Background in payroll or financial services is preferred.

Responsibilities

• Engage with customers via chat, Slack, and email maintaining service quality.
• Guide customers through payroll implementation.
• Resolve complex payroll challenges including tax notices.

Skills

Customer support experience

Technical problem-solving

Documentation skills

Customer empathy

Tools

Linear

Pylon

Slack

Job description

A tech-driven back-office platform is seeking a Customer Experience Specialist. You will be the frontline advocate for customers, guiding them through payroll implementation and resolving complex issues. Ideal candidates have 2-3 years of customer support experience in a technical environment, a background in payroll or financial services, and strong documentation skills. The role offers a competitive salary of $85,000–$105,000 plus equity, in a dynamic and fast-paced setting.