Remote Payroll & Tax Support Specialist

IRIS Software Group; New York (NY); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Exposure to complex payroll scenarios

Supportive and experienced team

Potential career advancement

Job summary

A global software organization is seeking a Customer Services Analyst to support payroll and tax software for clients. This fully remote role requires expertise in payroll processes and provides opportunities to resolve complex customer issues through excellent communication and problem-solving skills. Ideal for candidates with hands-on payroll experience, the position requires detail-oriented individuals who can work under deadlines while providing outstanding customer support.

Qualifications

• Experience with payroll calculations, tax setup, filings, or compliance.
• Confidence making decisions that impact customer payrolls and tax reporting.
• Desire to solve problems and manage variety directly with customers.

Responsibilities

• Support customers via phone, chat, and ticketing systems.
• Troubleshoot payroll and tax issues for accuracy and compliance.
• Document issues and manage work to meet payroll deadlines.

Skills

Payroll and payroll tax experience

Strong attention to detail

Clear written and verbal communication

Problem-solving under time pressure

Education

Bachelor's degree (preferred)

Tools

Excel

Job description

A global software organization is seeking a Customer Services Analyst to support payroll and tax software for clients. This fully remote role requires expertise in payroll processes and provides opportunities to resolve complex customer issues through excellent communication and problem-solving skills. Ideal for candidates with hands-on payroll experience, the position requires detail-oriented individuals who can work under deadlines while providing outstanding customer support.