Associate Payroll Specialist

Acrisure; Brook Park (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous paid time off

401(k) plan with immediate vesting

Paid maternity and paternity leave

Employee Assistance Program (EAP)

Job summary

A leading insurance firm is seeking an entry-level customer service specialist to maintain relationships with payroll clients. You will provide exceptional service via phone and email, ensure data accuracy, and assist with client inquiries. The ideal candidate has a high school diploma and customer-facing experience. Enjoy comprehensive benefits including medical, dental, and wellness programs while contributing to a team-driven environment. Join us and grow your career in a supportive community.

Qualifications

• Reliable, responsible, and professional with at least 1 year of work experience in a customer-facing role.
• Excellent communication skills, especially via email and phone.
• Ability to learn and maintain knowledge of Payroll Software.

Responsibilities

• Maintain payroll client base and provide exceptional customer service.
• Interact with clients to obtain and accurately enter payroll data.
• Meet deadlines and respond quickly to inquiries.
• Assist clients with reports and problems.

Skills

Customer service skills

Communication skills

Detail-oriented

Proactive problem solving

Multitasking

Critical thinking

Team-oriented

Proficiency in Google Suite

Education

High school diploma or equivalent

Job description

2 days ago Be among the first 25 applicants

Duties

• Maintain base of payroll clients and provide exceptional customer service to them via phone and email
• Interact with clients to obtain payroll data and accurately enter data for
• Meet deadlines and respond quickly to inquiries, even during times of high volume
• Learn and maintain a working knowledge of Payroll Software and other products.
• Assist clients with reports, problems, or other issues
• Reach out to clients regarding new products and services
• Develop relationships with other departments to ensure a positive customer experience

Job Requirements

• High school diploma or equivalent
• At least 1 year of work experience, preferably in customer-facing role
• Reliable, responsible, detail-oriented, and professional
• Excellent communication skills, especially via email and phone
• Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts
• Proactive problem solver and critical thinker
• Proficient in Google Suite
• Accurate and fast data entry and typing skills
• Ability to multitask

Candidate Notes

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer.

We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

California Residents:

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud:

Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.

Seniority level

Entry level

Employment type

Full-time

Job function

Human Resources

Industries

Insurance