Customer Experience Specialist — AI Payroll Platform

Joinwarp; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

A pioneering tech company is looking for a Customer Experience Specialist in New York, NY. You will advocate for customers while mastering the Warp platform. Responsibilities include real-time engagement, resolving payroll challenges, and collaborating with engineering. Ideal candidates have 1–2+ years in customer support with a tech focus and possess strong problem-solving skills. This role offers a competitive salary between $65,000 and $85,000, plus equity.

Qualifications

• 1–2+ years of customer support experience in a technical or product-forward environment.
• Strong documentation and follow-up skills with meticulous attention to detail.
• High customer empathy and sharp problem-solving instincts.

Responsibilities

• Own real-time customer engagement via chat, Slack, and email.
• Resolve complex payroll challenges including tax notices and payment issues.
• Develop deep product expertise in Warp.

Skills

Customer support experience

Problem-solving skills

Attention to detail

Technical knowledge

Tools

Linear

Pylon

Slack

Job description

A pioneering tech company is looking for a Customer Experience Specialist in New York, NY. You will advocate for customers while mastering the Warp platform. Responsibilities include real-time engagement, resolving payroll challenges, and collaborating with engineering. Ideal candidates have 1–2+ years in customer support with a tech focus and possess strong problem-solving skills. This role offers a competitive salary between $65,000 and $85,000, plus equity.