Customer Experience Specialist – Parking Tech

Metropolis Technologies; Philadelphia (Philadelphia County); On-site; USD 20,664 - 27,552; Full time

Job summary

SP+, a Metropolis company, operates the largest parking network in America with thousands of locations. The Customer Service Representative role focuses on delivering top-tier service, ensuring smooth parking experiences, and supporting maintenance and location operations.

The position emphasizes professional conduct, punctuality, and adaptability to shift requirements, contributing to a positive customer journey across our facilities.

Qualifications

• Education: High School Diploma or equivalent.
• Experience with automated parking access control hardware and software or high aptitude for technology.

Responsibilities

• Ensure seamless parking experience and facilitate traffic flow.
• Assist customers in making payments to automated revenue control equipment.
• Deliver an exceptional client and customer experience.
• Assist in day-to-day management of the location.
• Monitor parkers in pay-in lanes.
• Maintain a professional appearance and conduct at all times.
• Arrive on time for scheduled shifts.
• Complete other duties as assigned by the supervisor.
• Conduct garage and facility audits as required by management.

Skills

Customer service

Tech aptitude

Education

High School Diploma or equivalent

Tools

Automated parking access control hardware and software

Job description

SP+, a Metropolis company, operates the largest parking network in America with thousands of locations. The Customer Service Representative role focuses on delivering top-tier service, ensuring smooth parking experiences, and supporting maintenance and location operations.

The position emphasizes professional conduct, punctuality, and adaptability to shift requirements, contributing to a positive customer journey across our facilities.