Parking Experience Specialist - Customer Service & Tech-Savvy

Metropolis Technologies; Chicago (IL); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Long/short term disability

Life insurance

Accident insurance

401(k)

Paid time off

Job summary

SP+, a Metropolis Company, is seeking a Customer Service Representative in Chicago, IL. The role supports a seamless parking experience, assists with automated payment equipment, and ensures high-quality customer service across the facility.

Responsibilities include day-to-day location operations, assisting customers, resolving complaints, and maintaining cleanliness and professional conduct during shifts. A High School Diploma and a driver’s license are required where applicable.

Qualifications

• Education: High School Diploma or equivalent
• Experience with automated parking access control hardware or high technology aptitude
• Availability to work varied shifts including weekends
• Valid state-issued driver's license if driving company vehicle

Responsibilities

• Ensure customers have seamless parking experience and assist with traffic flow
• Assist customers with payments to automated revenue control equipment
• Deliver an exceptional customer experience and resolve complaints
• Assist in day-to-day operations of the location
• Monitor parkers in pay-in lanes
• Maintain professional conduct and friendly service
• Be willing to help customers who forget where they parked
• Complete other duties as assigned by supervisor
• Conduct garage and facility audits as required by management
• Count revenue at shift start to verify starting total
• Provide directions to city locations and assist customers

Job description

SP+, a Metropolis Company, is seeking a Customer Service Representative in Chicago, IL. The role supports a seamless parking experience, assists with automated payment equipment, and ensures high-quality customer service across the facility.

Responsibilities include day-to-day location operations, assisting customers, resolving complaints, and maintaining cleanliness and professional conduct during shifts. A High School Diploma and a driver’s license are required where applicable.