Customer Experience Specialist - Parking Tech

Metropolis Technologies; Atlanta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Flexible spending accounts

Life insurance

Disability insurance

Job summary

SP+ is seeking a Customer Service Representative in Atlanta to ensure the highest quality service and assist the maintenance team in keeping entrances and exits clean. You will help customers navigate the automated payment system and support daily operations across a busy parking facility.

The role emphasizes friendly, professional interaction, on-time attendance, and flexibility to cover varying shifts. Prior experience with parking tech is a plus, and the job offers a pathway to growth within

Qualifications

• Education: High School Diploma or equivalent.
• Experience: familiarity with automated parking hardware/software preferred.
• Availability for flexible shifts including weekends.
• Valid state-issued driver’s license if driving a company vehicle.
• Proficient in English; able to communicate clearly with customers.

Responsibilities

• Ensure customers have a seamless parking experience and smooth traffic flow.
• Assist customers with payment at automated revenue control equipment.
• Deliver exceptional client and customer service at all times.
• Support day-to-day operations at the assigned location.
• Monitor pay-in lanes and maintain facility cleanliness.
• Handle customer questions, complaints, and directions efficiently.
• Present yourself professionally in uniform and on time for shifts.
• Perform audits and assist with other duties as assigned.

Skills

Customer service

Communication

Proactive

Professionalism

Education

High School Diploma

Tools

Credit card machine

Automated parking system

Job description

SP+ is seeking a Customer Service Representative in Atlanta to ensure the highest quality service and assist the maintenance team in keeping entrances and exits clean. You will help customers navigate the automated payment system and support daily operations across a busy parking facility.

The role emphasizes friendly, professional interaction, on-time attendance, and flexibility to cover varying shifts. Prior experience with parking tech is a plus, and the job offers a pathway to growth within