Hybrid Customer Care Specialist Onboarding & Support

Safety-Care by QBS; Foxborough (MA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Retirement Plan (401k) with company  匹

Life Insurance (Basic, Voluntary & AD&

Paid Time Off (Vacation, Sick & Public

Training & Professional Development

Job summary

Safety-Care by QBS in Foxborough, MA seeks a Customer Care Representative to be a primary contact for customers, handling inbound inquiries, onboarding, order and service issues, and coordinating with internal teams to ensure timely, accurate support.

You are customer-focused, detail-oriented, and eager to help others. Prior experience is a plus but not required; strong communication, problem-solving, and organizational skills matter. This is a 2-3 day hybrid, full-time role with benefits.

Qualifications

• Experience in customer service or support is a plus but not required.
• Must be customer-focused, detail-oriented, and motivated to help others.
• Tech savvy with multiple platforms; experience with CRM systems (Salesforce preferred) is a plus.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Serve as a primary contact for customers via phone, email, and live chat.
• Respond to inquiries related to accounts, orders, products, and services in a timely, professional manner.
• Conduct onboarding tutorials to help new customers set up.
• Maintain accurate customer records in CRM and support systems.
• Resolve complaints and order issues, escalating when needed.
• Collaborate with Logistics, Operations, and Accounting to resolve delivery, billing, and service issues.
• Create and maintain Salesforce knowledge base articles for self-service support.

Skills

Customer service

Strong communication

Organizational skills

Multitasking

Problem-solving

Independent work

Tools

Salesforce

Job description

Safety-Care by QBS in Foxborough, MA seeks a Customer Care Representative to be a primary contact for customers, handling inbound inquiries, onboarding, order and service issues, and coordinating with internal teams to ensure timely, accurate support.

You are customer-focused, detail-oriented, and eager to help others. Prior experience is a plus but not required; strong communication, problem-solving, and organizational skills matter. This is a 2-3 day hybrid, full-time role with benefits.