Customer Service Representative

RXO Inc.; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) match

Paid time off

Life insurance

EAP

Career development

Job summary

RXO Inc. in Duncan, South Carolina, is seeking a Customer Service Representative to join our onsite team. You will assist customers and business partners via telephone and email, resolve issues, and monitor delivery routes to ensure on-time performance.

We value strong customer service skills, multitasking ability, and proficiency with MS Office (Word, Excel, PowerPoint). A high school diploma and 1 year in a call center environment are preferred.

Qualifications

• Experience with Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
• High school diploma or equivalent required.
• 1 year of related experience, preferably in a call center.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Organizational skills

MS Office

Education

High school diploma

Tools

MS Project

Excel

PowerPoint

Job description

## Customer Service RepresentativeApply: Onsite: Duncan, South Carolina: Full time: Posted Today: JR106211**Accelerate your career at RXO** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experienceWhat your day-to-day will look like:* Assist customers and business partners via telephone and email* Handle customer complaints in a calm, professional manner* Diagnose, assess, and resolve problems or issues* Monitor progress of delivery routes* Scan haul-away pods and verify stamps* Process changes or cancellations to delivery ordersAt a minimum, you’ll need:* Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.It’d be great if you also have:* High school diploma or equivalent* 1-year related experience preferably within a call center environment* Strong customer service skills and the ability to satisfactorily resolve issues* Solid ability to multitask with exceptional organizational skills* Ability to thrive under pressure while delivering solutions that exceed customer expectations**Does this sound like you? Check out what else RXO has to offer.****Why Join Us:****Our Benefits*** Comprehensive medical, dental, and vision plans* 401(k) retirement plan with up to 5% company match* Pre-tax accounts to help streamline eligible expenses* Company-paid disability and life insurance* Employee Assistance Program (EAP)* Career and Leadership Development Programs* Paid time off, company holidays, and volunteer days**Our Culture**Our values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.**The Next Step** Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.