Customer Experience Specialist (Onsite Contract)

VIVA USA Inc; Melvindale (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

VIVA USA Inc. in Michigan is seeking a Customer Service Representative to answer phones, input orders, and troubleshoot customer issues. This onsite role requires maintaining a positive, empathetic attitude and delivering one-call resolutions where possible.

Work hours are 8:15am to 4:45pm. It is a contract role with potential to convert to full-time. A high school diploma and solid typing skills are required to succeed in a fast-paced environment.

Qualifications

• High school diploma required.
• Strong typing and computer skills.
• Able to type and multitask in a fast-paced environment.
• Reliable attendance and initiative are essential.

Responsibilities

• Answer incoming calls, enter orders, and respond to questions.
• Communicate with customers via phone, email, and chat.
• Provide friendly, professional service and resolve issues.
• Document complaints and ensure timely resolution.
• Follow scheduling and attendance policies and participate in meetings.

Skills

Initiative

Attendance

Motivation

Typing

Multitasking

Education

High school diploma

Job description

VIVA USA Inc. in Michigan is seeking a Customer Service Representative to answer phones, input orders, and troubleshoot customer issues. This onsite role requires maintaining a positive, empathetic attitude and delivering one-call resolutions where possible.

Work hours are 8:15am to 4:45pm. It is a contract role with potential to convert to full-time. A high school diploma and solid typing skills are required to succeed in a fast-paced environment.