Customer Experience Specialist – Onsite & CRM Focus

System One, Inc.; Madison Heights (MI); In loco; USD 33.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and welfare benefits

401(k) plan

Descrizione del lavoro

System One, Inc. in Madison Heights, MI is seeking a Customer Service Representative for a 12-month contract. This onsite role requires 2–5 years in customer service or related supply chain roles, familiarity with SAP and Service Cloud, and strong problem-solving skills.

You will manage orders, support CRM activities, and coordinate with internal partners to ensure a positive customer experience. Hours are 8am-5pm, Monday to Friday, with a focus on delivering stress-free interactions and timely

Competenze

• Minimum high school diploma.
• 2–5 years of experience in Customer Service / Supply Chain / Sales.
• Experience in customer-facing operations and order-to-cash processes.
• Familiarity with SAP and Service Cloud / ERP systems.

Mansioni

• Be the single point of contact for customers and ensure a positive experience.
• Manage OTC and Customer Service Management with in/outbound activities.
• Capture and relay Voice of Customer data to improve service levels.
• Enter CRM data after each contact and schedule follow-ups.
• Support customer cases and resolve complex queries to minimize disruption.

Conoscenze

Customer service

Sales

Supply chain

Formazione

High School Diploma

Strumenti

SAP

Service Cloud

Descrizione del lavoro

System One, Inc. in Madison Heights, MI is seeking a Customer Service Representative for a 12-month contract. This onsite role requires 2–5 years in customer service or related supply chain roles, familiarity with SAP and Service Cloud, and strong problem-solving skills.

You will manage orders, support CRM activities, and coordinate with internal partners to ensure a positive customer experience. Hours are 8am-5pm, Monday to Friday, with a focus on delivering stress-free interactions and timely