Customer Experience Specialist: Inbound/Outbound Support

LRS; Jackson (MI); On-site; USD 28,000 - 29,000; Full time

Job summary

LRS in Michigan is seeking a Customer Experience Specialist to support customers through phone, email, and chat. You will ensure a seamless experience by addressing inquiries, providing product information, and guiding customers toward the right solutions.

The role requires a High School Diploma or GED and 2–3 years of call center experience, with strong communication skills and a team-focused attitude. 40 hours weekly with occasional Saturdays.

Qualifications

• 2–3 years of call center experience.
• Positive, helpful, and courteous attitude.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Ability to think critically and solve problems in real time.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Explain services and products and offer additional solutions.
• Provide accurate information via phone, email and chat.
• Update customer information in the system after each contact.
• Collaborate with team to improve processes and service levels.

Skills

Call center experience

Excellent communication

Team player

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

LRS in Michigan is seeking a Customer Experience Specialist to support customers through phone, email, and chat. You will ensure a seamless experience by addressing inquiries, providing product information, and guiding customers toward the right solutions.

The role requires a High School Diploma or GED and 2–3 years of call center experience, with strong communication skills and a team-focused attitude. 40 hours weekly with occasional Saturdays.