Customer Service Represetive

Advance Services; South Haven (MI); Presencial; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay

Safety Benefits

Never a fee!

Resumo da oferta

Advance Services Inc. in South Haven, MI is seeking a Customer Service Representative to support inbound and outbound phone-based customer service and sales. You’ll represent the company professionally, assist customers with product questions, take and enter orders, and help ensure accurate, on-time fulfillment.

This on-site role is full-time, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. The position offers hourly pay of $19 and opportunities to upsell by applying product knowledge to

Responsabilidades

• Make inbound and/or outbound customer calls (selling and marketing as trained)
• Build rapport and hold professional, free-flowing conversations with customers, dealers, and prospects
• Develop strong product knowledge and apply it to customer needs (including upselling)
• Take orders by phone/fax and enter orders accurately into the system
• Provide pricing, shipping dates, anticipated delays, and other order details
• Own customer requests from start to finish; follow through to completion
• Route orders to departments for fulfillment and follow up to ensure delivery timelines are met
• Coordinate with production, sales, shipping, and warehouse teams to trace or expedite delayed shipments
• Refer appropriate requests to engineering for design/drafting needs
• Handle customer complaints and escalat[e] to appropriate departments when needed
• Process returned merchandise requests and complete required system updates
• Assist with regional trade shows when assigned
• Maintain a positive, team-focused attitude
• Demonstrate dependable attendance and punctuality

Descrição da oferta de emprego

Customer Service Representative (On-Site) — South Haven, MI

Location: South Haven, MI 49090 Start date: November 4, 2026 Schedule: Monday–Friday, 8:00 AM–5:00 PM (40 hrs/week) Job type: Full Time Pay: $19.00/hour

We’re seeking a Customer Service Representative to support inbound and outbound phone-based customer service and sales. You’ll represent the company professionally, assist customers with product questions, take and enter orders, and help ensure accurate, on-time fulfillment.

Essential Duties & Responsibilities

• Make inbound and/or outbound customer calls (selling and marketing as trained)
• Build rapport and hold professional, free-flowing conversations with customers, dealers, and prospects
• Develop strong product knowledge and apply it to customer needs (including upselling)
• Take orders by phone/fax and enter orders accurately into the system
• Provide pricing, shipping dates, anticipated delays, and other order details
• Own customer requests from start to finish; follow through to completion
• Route orders to departments for fulfillment and follow up to ensure delivery timelines are met
• Coordinate with production, sales, shipping, and warehouse teams to trace or expedite delayed shipments
• Refer appropriate requests to engineering for design/drafting needs
• Handle customer complaints and escalat[e] to appropriate departments when needed
• Process returned merchandise requests and complete required system updates
• Assist with regional trade shows when assigned
• Maintain a positive, team-focused attitude
• Demonstrate dependable attendance and punctuality

Why work for Advance Services?

• Weekly pay
• Safety Benefits
• Never a fee!