Customer Experience Specialist - Onsite (Chicago)

LaSalle Network; Elmwood Park (IL); On-site; USD 28,000 - 32,000; Full time

Job summary

LaSalle Network in Chicago is seeking a dedicated Customer Service Associate to serve as a primary contact for customers across phone, email, and in-person interactions, handling inquiries and supporting order management. You will resolve product questions, process warranty orders, document feedback, and assist with front desk duties in a fast-paced environment.

This six-month contract requires strong communication, problem-solving, and proficiency with Microsoft Office; onsite in Chicago area

Qualifications

• Proficiency in Microsoft Office and internet navigation.
• Strong verbal and written communication with professional phone presence.
• Excellent multitasking and collaborative problem solving.
• Contract role onsite in Chicago area near Elmwood Park.

Responsibilities

• Provide full-range customer support via phone, email, chat, and in-person.
• Handle high-volume inquiries about order status, warranties, shipping, and product information.
• Resolve escalated or complex customer issues.
• Process replacement warranty orders and service requests.
• Document customer feedback for internal teams to improve service.
• Support front desk coverage and greet visitors as needed.

Skills

Microsoft Office

Active listening

Verbal communication

Written communication

Multitasking

Problem solving

Job description

LaSalle Network in Chicago is seeking a dedicated Customer Service Associate to serve as a primary contact for customers across phone, email, and in-person interactions, handling inquiries and supporting order management. You will resolve product questions, process warranty orders, document feedback, and assist with front desk duties in a fast-paced environment.

This six-month contract requires strong communication, problem-solving, and proficiency with Microsoft Office; onsite in Chicago area