Onsite Service Operations Specialist

Insight Enterprises; Hanover Park (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Insight Enterprises in Hanover Park, IL is seeking an on-site Service Operations Specialist to process orders, track shipments, and resolve receiving discrepancies. The role requires clear communication, problem-solving, and meticulous attention to detail as you coordinate RMAs, vendor issues, and inventory accuracy daily.

You will work in a fast-paced environment with a team, while also managing tasks independently to meet SLAs and ensure smooth operations within the Sustainability/IT

Qualifications

• Clear communication skills required.
• Problem-solving and critical thinking abilities.
• Excellent organizational and time-management skills.
• Ability to adapt in a fast-paced environment.
• Team-oriented with ability to work independently.

Responsibilities

• Enter orders in a timely manner for shipping, retrieval, and exchange of technology devices.
• Investigate and resolve receiving discrepancies and coordinate with distribution to resolve issues.
• Communicate with vendors and internal teams regarding RMAs, back-orders, ETA, and warranty claims.
• Maintain accurate costing, product status, and report billing/inventory discrepancies.
• Answer internal and external inquiries regarding processes, shipments, and procedures.

Skills

Clear communication

Problem-solving

Organizational skills

Time management

Teamwork

Self-prioritize work

Job description

Insight Enterprises in Hanover Park, IL is seeking an on-site Service Operations Specialist to process orders, track shipments, and resolve receiving discrepancies. The role requires clear communication, problem-solving, and meticulous attention to detail as you coordinate RMAs, vendor issues, and inventory accuracy daily.

You will work in a fast-paced environment with a team, while also managing tasks independently to meet SLAs and ensure smooth operations within the Sustainability/IT