Ticketing Customer Support Specialist

LaSalle Network; Chicago (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Benefits eligibility for consultants

Job summary

LaSalle Network is partnering with a leading nonprofit organization in Chicago to hire a Temporary Ticketing/Customer Support Specialist. This onsite role will manage high-volume inquiries about reservations, ticketing, accessibility, group visits, and donor benefits, using templates and scripts to provide accurate responses.

The position runs 8:00 AM–5:00 PM, with potential weekend shifts, and offers benefits eligibility for consultants.

Qualifications

• Previous experience in customer service, email support, call center operations, or a related role.
• Strong written and verbal communication skills with a professional and friendly approach.
• Comfort managing a high volume of emails and phone inquiries.
• Strong attention to detail and the ability to follow established processes, templates, and scripts.
• Proficiency with Gmail and general computer applications.
• Ability to multitask, prioritize requests, and remain organized in a fast-paced environment.
• Experience navigating email-based support systems is a plus.

Responsibilities

• Monitor and manage high-volume email inboxes, responding to visitor, donor, and public inquiries in a timely and professional manner.
• Assist with questions related to ticketing, reservations, accessibility, group visits, donor benefits, and visitor logistics.
• Use established email templates, FAQs, and resources to provide accurate and consistent responses.
• Provide phone support, including callback and voicemail follow-up using standardized scripts.
• Identify and escape complex inquiries or system-related issues to the appropriate team members.
• Track recurring visitor questions and issues, flagging trends and areas of concern for the operations team.

Job description

A leading nonprofit organization in Chicago is hiring a Temporary Ticketing/Customer Support Specialist. Our client is preparing for the highly anticipated opening of a new presidential center and is looking for a customer-focused professional to support an increase in visitor inquiries and ticketing requests. This Ticketing/Customer Support Specialist will handle high-volume email and phone inquiries, assisting visitors, donors, and the public with questions related to reservations, ticketing, accessibility, group visits, and logistics. This is a great opportunity for someone with strong customer service and communication skills who enjoys helping people and can stay organized in a fast-paced environment.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

What’s the job?

• Monitor and manage high-volume email inboxes, responding to visitor, donor, and public inquiries in a timely and professional manner
• Assist with questions related to ticketing, reservations, accessibility, group visits, donor benefits, and visitor logistics
• Use established email templates, FAQs, and resources to provide accurate and consistent responses
• Provide phone support, including callback and voicemail follow-up using standardized scripts
• Identify and escape complex inquiries or system-related issues to the appropriate team members
• Track recurring visitor questions and issues, flagging trends and areas of concern for the operations team

What’s needed?

• Previous experience in customer service, email support, call center operations, or a related role
• Strong written and verbal communication skills with a professional and friendly approach
• Comfort managing a high volume of emails and phone inquiries
• Strong attention to detail and the ability to follow established processes, templates, and scripts
• Proficiency with Gmail and general computer applications
• Ability to multitask, prioritize requests, and remain organized in a fast-paced environment
• Experience navigating email-based support systems is a plus

Key Details

• Compensation: $18/hour
• Location: Chicago, IL (Hyde Park area)
• Work Model: Onsite
• Schedule: Full-time, 8:00 AM–5:00 PM, with potential weekend shifts based on business needs
• Attire: Business professional
• Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
• Employment Type: Contract (open-ended)

All assignments are at-will and their duration is subject to change.