Customer Service Specialist

The Larko Group; Elmwood Park (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Larko Group is seeking a Customer Service Associate to provide outstanding support to internal and external customers. You will respond to inquiries via phone, email, fax, and in person, resolving issues promptly and maintaining a positive, professional demeanor.

Responsibilities include handling warranty questions, orders, product information, and shipping details, as well as recording feedback and supporting the Front Desk as needed. A proactive, customer-focused mindset is essential.

Qualifications

• Proficient in Word, Excel, Outlook and Internet; type at least 45 WPM.
• Strong verbal and written communication; professional speaking voice.
• Initiative, be self-directed and a team player.
• Can-do attitude with high energy and integrity.
• Effective problem solver; manage multiple priorities.
• Excellent organization, planning, execution and follow-up.

Responsibilities

• Provide full-range customer support via phone, fax, email, mail, internet, and in-person.
• Handle large volumes of inquiries within one business day.
• Manage escalated or complex calls and emails calmly and efficiently.
• Proactively solve problems and place warranty orders.
• Record and share customer feedback with internal teams.
• Direct calls and greet guests at the Front Desk as assigned.

Skills

Verbal communication

Written communication

Telephone etiquette

Active listening

Initiative

Team player

Can-do attitude

High energy

Integrity

Problem solving

Multitasking

Organization

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Internet

Job description

A globally recognized brand, dedicated to excellence, is seeking a Customer Service Associate with a deep commitment to providing the utmost in service. Attentively listen to customer needs, ensuring each query or concern is resolved promptly and efficiently. Your professional demeanor, combined with genuine care for your job and customers, will create a positive and supportive environment. Leveraging your comprehensive knowledge of the brand’s products and services, you will proactively address issues and offer solutions that enhance customer satisfaction. You will have a tremendous opportunity to learn and grow while providing outstanding service and solidifying customer loyalty.

Responsibilities

• Provide full-range Customer Support to all internal and external Customers via phone, fax, email, mail, internet, and in-person.
• Handle large volumes of phone calls and correspondence regarding all aspects of customers’ inquiries or requests (warranty support, orders, product information/assembly, shipping information, etc.) within one business day.
• Manage escalated or complex calls and emails calmly and efficiently.
• Proactively solve problems and utilize existing troubleshooting tools to efficiently resolve complicated product issues. Accurately place warranty orders for customers.
• Record and share customer feedback with the appropriate internal teams.
• Direct incoming calls and greet incoming guests at the Front Desk, as assigned.

Ideal Experience

• Proficient in Microsoft Word, Excel, Outlook, Internet, and keying accurately at a minimum of 45 WPM.
• Possess a Professional Speaking Voice and Excellent Telephone Etiquette. Be an Exceptional Listener with Excellent Verbal and Written Communication skills.
• Must be an Initiative Taker, be Self-Directing, and a Team Player.
• Must have a “Can Do” Attitude; possess a high Energy Level with the capability of remaining cool under Pressure. This candidate must be Honest and have a High-Degree of Integrity.
• Must be an effective problem solver.
• Ability to manage multiple priorities, creatively solve problems, and work toward big picture objectives without losing sight of important details.
• Organization, planning, execution, and follow-up skills are essential.

Larko is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.