Customer Service Associate

LaSalle Network; Elmwood Park (IL); On-site; USD 28,000 - 32,000; Full time

Job summary

LaSalle Network in Chicago is seeking a dedicated Customer Service Associate to serve as a primary contact for customers across phone, email, and in-person interactions, handling inquiries and supporting order management. You will resolve product questions, process warranty orders, document feedback, and assist with front desk duties in a fast-paced environment.

This six-month contract requires strong communication, problem-solving, and proficiency with Microsoft Office; onsite in Chicago area

Qualifications

• Proficiency in Microsoft Office and internet navigation.
• Strong verbal and written communication with professional phone presence.
• Excellent multitasking and collaborative problem solving.
• Contract role onsite in Chicago area near Elmwood Park.

Responsibilities

• Provide full-range customer support via phone, email, chat, and in-person.
• Handle high-volume inquiries about order status, warranties, shipping, and product information.
• Resolve escalated or complex customer issues.
• Process replacement warranty orders and service requests.
• Document customer feedback for internal teams to improve service.
• Support front desk coverage and greet visitors as needed.

Skills

Microsoft Office

Active listening

Verbal communication

Written communication

Multitasking

Problem solving

Job description

An iconic Chicago-based consumer products and toy manufacturer is hiring a dedicated Customer Service Associate. In this role, you will serve as a key point of contact for customers, delivering exceptional support across phone, email, and digital channels while resolving product inquiries and assisting with order management.

What's the job?

• Provide full-range customer support via phone, email, mail, digital chat, and occasional in-person interactions
• Handle high-volume inbound inquiries regarding order status, warranty requests, product assembly, shipping details, and general product information
• Calmly and efficiently manage escalated or complex customer issues
• Proactively troubleshoot product and service challenges using internal databases and tools'
• Accurately process replacement warranty orders and customer service requests
• Document customer feedback and share insights with internal teams to enhance overall service delivery
• Support front desk coverage and warmly greet visitors as needed

What's needed?

• Proficiency in Microsoft Office (Word, Excel, Outlook) and internet navigation
• Exceptional verbal and written communication skills, with a professional phone presence and active listening skills
• Strong problem-solving abilities and high integrity
• Excellent multitasking capabilities and a collaborative, can-do attitude under pressure
• Compensation: $20–$23/hour
• Location: Chicago, IL (near Oak Park/Elmwood Park)
• Work Model: Onsite
• Schedule: Monday–Friday
• Benefits: Consultants are eligible to enroll in benefits, including medical, dental, and vision
• Employment Type: Contract (approximately 6 months)

If you are a detail-oriented professional with a passion for delivering exceptional customer service, we would love to hear from you!