Customer Experience Specialist - On‑Site Quotes & Orders

Ellsworth Corporation; Elk Grove Village (IL); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health benefits

Bonus plan

401(k)

Paid time off

Wellness program

Zusammenfassung

Ellsworth Corporation in Elk Grove Village, IL, via TapeCase, LLC, seeks a Customer Service Representative for an on-site role. You will manage quotes and orders, verify pricing and product details, and collaborate with internal teams to ensure precise order entry and rapid responses to customers.

The ideal candidate has 3+ years in customer service, strong keyboarding and Excel skills, and experience with ERP/CRM platforms. This hands-on role emphasizes accuracy and proactive problem solving.

Qualifikationen

• 3+ years of professional customer service experience.
• High School diploma or equivalency required; Associate’s degree preferred.
• Familiarity with keyboarding (≈45+ WPM) and MS Office tools including Excel.
• Experience with ERP and CRM platforms such as Microsoft Dynamics.
• Team oriented and approachable, with strong communication skills.

Aufgaben

• Processes quotes and orders via phone, chat, ERP/CRM/EDI to ensure timely entry.
• Validates pricing, product details, quantities, lead times, and requirements for accuracy.
• Resolves discrepancies to maintain order accuracy.
• Performs CRM case categorization and triage.
• Converts approved quotes into customer orders.
• Answers inquiries regarding quotes, availability, pricing, and status.
• Collaborates with internal departments and escalates when needed.
• Maintains high level of product, system, process, and customer expertise.
• Identifies workflow improvements and supports team efficiency.

Kenntnisse

Customer service

Typing speed 45+ wpm

Team oriented

Ausbildung

High School diploma or equivalent

Associate’s degree preferred

Tools

SharePoint

MS Teams

Windows OS

Excel

ERP systems

CRM platforms (Microsoft Dynamics)

Jobbeschreibung

Ellsworth Corporation in Elk Grove Village, IL, via TapeCase, LLC, seeks a Customer Service Representative for an on-site role. You will manage quotes and orders, verify pricing and product details, and collaborate with internal teams to ensure precise order entry and rapid responses to customers.

The ideal candidate has 3+ years in customer service, strong keyboarding and Excel skills, and experience with ERP/CRM platforms. This hands-on role emphasizes accuracy and proactive problem solving.