Customer Solutions Engineer (Technical Inside Sales)

Guardian Electric Manufacturing Co.; Woodstock (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Job summary

Kelco Industries in Woodstock, IL seeks a Technical Customer Solutions Specialist to act as the main customer contact, coordinating requirements from quotations to order fulfillment. You will review technical specs, prepare quotes, and ensure accurate orders while collaborating with Engineering, Purchasing, Production, and Logistics to support customer needs.

The role emphasizes responsive service, precise data entry, and proactive problem solving to maintain strong customer relationships and

Qualifications

• High school diploma or equivalent required; associate degree in business, manufacturing, engineering technology, or related field preferred.
• 2–5 years inside sales, account support, customer service, or order management in manufacturing preferred.
• Experience with industrial fasteners, cold-formed components, precision-manufactured products, or related industrial products preferred.
• Experience reviewing customer drawings, technical specifications, or engineering documentation preferred.
• Experience with ERP/business systems and Microsoft Office preferred.

Responsibilities

• Serve as the primary point of contact for assigned customers via phone and email.
• Review requests for quotation, drawings, engineering specifications, and technical requirements.
• Prepare accurate quotations using pricing guidelines and margins.
• Enter and verify customer orders, part numbers, materials, quantities, pricing, tolerances, and delivery requirements.
• Coordinate with Engineering to confirm product specifications and manufacturing capabilities.
• Work with Purchasing and Production to confirm material availability and lead times.
• Monitor open orders and communicate production status, delivery schedules, and delays.
• Identify and resolve order, pricing, billing, scheduling, and delivery issues with internal teams.
• Follow up on quotations and inquiries to support opportunities and relationships.
• Review purchase orders for accuracy against quoted requirements.
• Maintain accurate customer profiles, quotation activity, and order history in systems.

Skills

Safety Awareness

Customer Focus

Technical Aptitude

Communication

Attention to Detail

Commercial Awareness

Organization & Prioritization

Problem Solving

Collaboration

Accountability

Adaptability

Professionalism

Education

High school diploma or equivalent

Associate degree preferred

Tools

ERP systems

Microsoft Office

Job description

Kelco Industries in Woodstock, IL seeks a Technical Customer Solutions Specialist to act as the main customer contact, coordinating requirements from quotations to order fulfillment. You will review technical specs, prepare quotes, and ensure accurate orders while collaborating with Engineering, Purchasing, Production, and Logistics to support customer needs.

The role emphasizes responsive service, precise data entry, and proactive problem solving to maintain strong customer relationships and