Customer Service Representative

TapeCase Ltd.; Elk Grove Village (IL); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k)

Paid time off

Holidays

Wellness program

Employee assistance

Zusammenfassung

Ellsworth Adhesives is seeking a Customer Service Representative in Elk Grove Village, IL. The role focuses on processing quotes and orders, validating pricing and details, and resolving discrepancies to ensure accurate order entry.

You will manage CRM cases, assist with inquiries, and coordinate with internal teams to maintain high service levels. The position emphasizes independent work, productivity, and accuracy, with benefits and a strong emphasis on customer experience.

Qualifikationen

• 3+ years of professional customer service experience.
• High School diploma or equivalency required; Associate’s degree preferred.
• Typing approx. 45+ words per minute.
• Experience with ERP systems and CRM platforms such as Microsoft Dynamics.

Aufgaben

• Processes customer quotes and orders via phone, chat, ERP, CRM, and EDI to ensure accurate order entry.
• Validates pricing, product details, quantities, lead times, and requirements for quotes and orders.
• Resolves discrepancies (pricing variances, PO mismatches, missing information) to maintain order accuracy.
• Performs CRM case categorization, triage and management.
• Converts approved quotes into accurate customer orders; answers inquiries on quotes, availability, pricing, and status; collaborates with internal departments; escalates when needed.

Kenntnisse

Customer service

Typing speed 45 wpm

Team oriented

Ausbildung

High School diploma

Associate’s degree preferred

Tools

ERP systems

CRM platforms (Microsoft Dynamics)

SharePoint

MS Teams

Windows OS

Excel

Jobbeschreibung

Customer Service Representative# Ellsworth Adhesives Careers## Customer Service RepresentativeApply: Elk Grove Village, IL: Full time: Posted 3 Days Ago: R-100394**Job Description:**What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives provides materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a **Customer Service Representative** opportunity at Ellsworth Adhesives. This role reports into Tape Case, LLC, an Ellsworth Corporation company, located in Elk Grove Village, IL and is a 100% on-site, in-office role.At TapeCase, we design, convert, manufacture, and distribute highly engineered adhesive tape products. We add value to the highly engineered products we sell by enhancing their delivered formats by offering expansive tape converting services to provide a custom tape solution for nearly any application. Learn more about us here. You will drive the customer experience. You will also process incoming transactional customer requests with a strong sense of urgency/accountability. **RESPONSIBILITIES*** Processes customer quotes and orders via phone, chat, Enterprise Resource Planning (ERP) system, Customer Relationship Management (CRM) and Electronic Data Interchange (EDI) to ensure timely, accurate, order entry* Validates pricing, product details, quantities, lead times, and customer requirements for quotes and orders to ensure accurate quoting and order entry, including reviewing customer requests for accuracy and potential fraud indicators* Resolves common discrepancies (pricing variances, purchase order mismatches, missing information, certifications, shelf-life resolution) to maintain order accuracy* Performs CRM Case categorization, triage, and management* Converts approved quotes into accurate customer orders* Answers standard customer inquiries regarding quotes, product availability, pricing, and order status* Collaborates with internal departments, escalating to Senior Customer Care Representative when necessary* Demonstrates a high level of product, system, process, and customer expertise* Operates independently with high productivity and accuracy, resolving issues and identifying workflow improvement opportunities, including cascading process recommendations to support continuous team improvement **PERKS & BENEFITS**As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits. **QUALIFICATIONS*** 3+ years of professional customer service experience.* High School diploma or equivalency required. Associate’s degree preferred.* Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute* Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems* Basic to intermediate Excel skills preferred* Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred* Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred* Consistently demonstrates approachability with team members and is team oriented. Ellsworth Corporation is an Equal Opportunity Employer providing equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, pregnancy, genetics, or any other legally protected status. If you are an individual with a disability and require a reasonable accommodation for any part of our employment process, please follow the instructions on our Accessibility Accommodation for Applicants page of our Careers website. *Ellsworth Corporation is an industry leading global corporation, we specialize in the distribution, manufacturing and custom packaging of adhesives, specialty chemicals and dispensing equipment. We stand apart from the competition by going above and beyond high quality products. We offer expert assistance, valuable services, decades of experience, and a host of resources to ensure we're providing the best possible solution for our customers’ applications.* #CUSTOMERSERVICE #ORDERENTRY #QUOTES #TAPECASE