On-Site Customer Care & Order Specialist

TapeCase Ltd.; Elk Grove Village (IL); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k)

Paid time off

Holidays

Wellness program

Employee assistance

Résumé du poste

Ellsworth Adhesives is seeking a Customer Service Representative in Elk Grove Village, IL. The role focuses on processing quotes and orders, validating pricing and details, and resolving discrepancies to ensure accurate order entry.

You will manage CRM cases, assist with inquiries, and coordinate with internal teams to maintain high service levels. The position emphasizes independent work, productivity, and accuracy, with benefits and a strong emphasis on customer experience.

Qualifications

• 3+ years of professional customer service experience.
• High School diploma or equivalency required; Associate’s degree preferred.
• Typing approx. 45+ words per minute.
• Experience with ERP systems and CRM platforms such as Microsoft Dynamics.

Responsabilités

• Processes customer quotes and orders via phone, chat, ERP, CRM, and EDI to ensure accurate order entry.
• Validates pricing, product details, quantities, lead times, and requirements for quotes and orders.
• Resolves discrepancies (pricing variances, PO mismatches, missing information) to maintain order accuracy.
• Performs CRM case categorization, triage and management.
• Converts approved quotes into accurate customer orders; answers inquiries on quotes, availability, pricing, and status; collaborates with internal departments; escalates when needed.

Connaissances

Customer service

Typing speed 45 wpm

Team oriented

Formation

High School diploma

Associate’s degree preferred

Outils

ERP systems

CRM platforms (Microsoft Dynamics)

SharePoint

MS Teams

Windows OS

Excel

Description du poste

Ellsworth Adhesives is seeking a Customer Service Representative in Elk Grove Village, IL. The role focuses on processing quotes and orders, validating pricing and details, and resolving discrepancies to ensure accurate order entry.

You will manage CRM cases, assist with inquiries, and coordinate with internal teams to maintain high service levels. The position emphasizes independent work, productivity, and accuracy, with benefits and a strong emphasis on customer experience.