Customer Experience Specialist - Multichannel Support

InvestedintheMission; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Employee Resource Groups (ERGs)

Snacks in offices

Job summary

Axon is seeking a Customer Service professional based in Scottsdale, AZ, onsite four days a week. You will deliver world-class support across email, phone, chat, and forums, while meeting performance metrics and documenting interactions in Salesforce.

The role emphasizes building subject-matter expertise, resolving issues efficiently, and communicating clearly with customers. CJIS background check is required and training will be provided to ensure adherence to policies.

Qualifications

• 1–2 years of proven customer support experience.
• Strong interpersonal skills and written communication.
• Proficiency with Microsoft Office and common CRM software.
• Ability to listen actively and resolve issues collaboratively.

Responsibilities

• Build and maintain knowledge of Axon processes and solutions.
• Resolve customer issues via phone, email or chat; explain solutions clearly.
• Document all interactions using Salesforce Cases and follow procedures.
• Provide accurate information using the correct tools and processes.
• Meet personal and team targets for phone and case metrics.
• Suggest process or performance improvements to the Support Manager.

Skills

Customer service

CRM software

Microsoft Office

Active listening

Verbal & written communication

Tools

Salesforce

Job description

Axon is seeking a Customer Service professional based in Scottsdale, AZ, onsite four days a week. You will deliver world-class support across email, phone, chat, and forums, while meeting performance metrics and documenting interactions in Salesforce.

The role emphasizes building subject-matter expertise, resolving issues efficiently, and communicating clearly with customers. CJIS background check is required and training will be provided to ensure adherence to policies.