Customer Experience Specialist — Multichannel & AI Support

Azazie, Inc.; San Jose (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life after 60

Paid vacation and sick leave

Paid Holidays + Floating Holidays

Free snacks and drinks

Gym access

Company engagement events

Job summary

Azazie, Inc. is seeking a motivated Customer Service Representative to support customers via phone, chat, and email. You will resolve product questions, order concerns, returns, and policy inquiries, while helping improve processes and customer outcomes.

The role emphasizes empathy, adaptability, and collaboration with AI-assisted tools for efficient service. The ideal candidate thrives in a fast-paced environment, communicates clearly, and can learn new products and policies quickly.

Qualifications

• Strong analytical, problem-solving, and communication skills across multiple channels.
• Ability to learn new products, policies, tools, and workflows quickly while maintaining accuracy and quality.
• Comfortable with AI-assisted tools and recognizing when human judgment is needed.

Responsibilities

• Provide customer support across phone, chat/messaging and email; move between channels.
• Resolve complex, sensitive, or unclear concerns requiring research and empathy.
• Support service recovery and de-escalation with clear next steps.
• Educate customers on Azazie products, policies, returns, and self-service options.
• Navigate Zendesk and internal systems; verify AI-generated responses for accuracy.
• Identify recurring concerns and surface gaps to CS, Product, and cross-functional teams.
• Maintain ownership of customer issues through resolution or escalation.
• Meet productivity, quality, and schedule adherence targets.

Skills

Analytical thinking

Problem-solving

Communication skills

Multichannel support

Empathy

Tools

Zendesk

Microsoft Office

Google Workspace

Job description

Azazie, Inc. is seeking a motivated Customer Service Representative to support customers via phone, chat, and email. You will resolve product questions, order concerns, returns, and policy inquiries, while helping improve processes and customer outcomes.

The role emphasizes empathy, adaptability, and collaboration with AI-assisted tools for efficient service. The ideal candidate thrives in a fast-paced environment, communicates clearly, and can learn new products and policies quickly.