Customer Service Representative

Axon; Scottsdale (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Job summary

The National Society for Black Engineers is hiring for a customer service position at Axon based in Scottsdale, AZ. In this role, you will provide exceptional support through various channels, ensuring that customer needs are met effectively.

Applicants should possess a high school diploma, with 1-2 years of experience and strong interpersonal skills being essential. Benefits include competitive salary, 401k with employer match, and various health plans.

Qualifications

• 1 to 2 years of proven customer support experience.
• Ability to perform tasks accurately and expertly.
• Must pass a Criminal Justice Information Services (CJIS) background check.

Responsibilities

• Provide world class customer service across various communication channels.
• Resolve customer issues via phone, email, or chat.
• Meet performance targets around phone and case metrics.

Skills

Interpersonal skills

Customer empathy

Conflict resolution

Proficiency with Microsoft Office

Familiarity with CRM and Call Center Software

Education

High school diploma or equivalent

College degree preferred

Job description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

You will provide world class customer service to Axon customers through multiple communication channels which may include, but are not limited to, email, phone, web chat and community forums. You will be in a customer focused environment and responsible for meeting or exceeding performance and quality goals.

What You'll Do

Location: Onsite 4 days a week out of our Scottsdale, AZ office

Reports to: Manager of Customer Service

• Build and maintain subject matter expertise of Axon processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases
• Provide accurate, valid and complete information by using the right processes/tools
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager

Basic Qualifications

• High school diploma or equivalent; college degree preferred
• 1 to 2 years of proven customer support experience
• Excellent interpersonal skills
• Proficiency with Microsoft Office
• Familiar with CRM and Call Center Software
• Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
• You can perform assigned tasks and projects quickly, accurately and expertly
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• We have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work.