Senior Technical Support Specialist

Axon Enterprise; Atlanta, Northern (GA, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and 401k with anem?

Discretionary paid time off

Paid parental leave for all

Fitness Programs

Emotional & Mental Wellness support

Employee Resource Groups (ERGs)

Snacks in offices

Job summary

Axon Enterprise is seeking a technically skilled Customer Support professional in the Atlanta area to troubleshoot software/hardware issues, assist customers, and maintain product knowledge across Axon solutions and policies.

The role emphasizes problem solving, clear communication, and the ability to work independently while ensuring data security and privacy with CJIS compliance in a dynamic, safety-focused environment.

Qualifications

• Bachelor’s Degree preferred or equivalent work experience.
• 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms.
• Excellent verbal and written communication skills (fluency in multiple languages a plus).
• Passion for helping people and solving problems.
• Proficient with Windows operating systems, mobile devices and cloud-based solutions.
• Proficiency with Microsoft Office.
• Ability to articulate at a technical level appropriate to the circumstance - i.e. for clients with varying levels of IT knowledge and skillset.
• Self-driven, ability to work independently and actively seeks out team needs and solution.
• Must pass a CJIS background check and maintain confidential and highly sensitive information.

Responsibilities

• Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
• Build and maintain subject matter expertise of all Axon products, solutions, and policies.
• Assist customers utilizing problem solving skills and customer empathy.
• Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

Skills

Technical support

Communication skills

Multilingual ability

Education

Bachelor’s Degree or equivalent

Tools

Windows OS

Microsoft Office

Job description

Axon Enterprise is seeking a technically skilled Customer Support professional in the Atlanta area to troubleshoot software/hardware issues, assist customers, and maintain product knowledge across Axon solutions and policies.

The role emphasizes problem solving, clear communication, and the ability to work independently while ensuring data security and privacy with CJIS compliance in a dynamic, safety-focused environment.