Onsite Multichannel Customer Support Specialist - Scottsdale

National Society for Black Engineers; Scottsdale (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Job summary

The National Society for Black Engineers is hiring for a customer service position at Axon based in Scottsdale, AZ. In this role, you will provide exceptional support through various channels, ensuring that customer needs are met effectively.

Applicants should possess a high school diploma, with 1-2 years of experience and strong interpersonal skills being essential. Benefits include competitive salary, 401k with employer match, and various health plans.

Qualifications

• 1 to 2 years of proven customer support experience.
• Ability to perform tasks accurately and expertly.
• Must pass a Criminal Justice Information Services (CJIS) background check.

Responsibilities

• Provide world class customer service across various communication channels.
• Resolve customer issues via phone, email, or chat.
• Meet performance targets around phone and case metrics.

Skills

Interpersonal skills

Customer empathy

Conflict resolution

Proficiency with Microsoft Office

Familiarity with CRM and Call Center Software

Education

High school diploma or equivalent

College degree preferred

Job description

The National Society for Black Engineers is hiring for a customer service position at Axon based in Scottsdale, AZ. In this role, you will provide exceptional support through various channels, ensuring that customer needs are met effectively.

Applicants should possess a high school diploma, with 1-2 years of experience and strong interpersonal skills being essential. Benefits include competitive salary, 401k with employer match, and various health plans.