Customer Experience Specialist — Monthly Bonus Eligible

CarMax; Jacksonville (NC); Sur place; USD 21 000 - 32 000; Plein temps

Avantages offerts par ce poste

Team bonus

Benefits package

Competitive pay

Résumé du poste

CarMax in Jacksonville, NC is seeking a Customer Specialist to deliver an iconic, customer-first experience. You will guide customers through sales, appraisals, test drives, and financing applications, while ensuring accurate documentation and smooth service workflows.

You will work across teams to maintain honesty, transparency, and a seamless process, building lasting customer relationships and upholding CarMax standards.

Qualifications

• Strong communication and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Responsabilités

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Connaissances

Strong communication

Relationship building

Integrity and teamwork

Balancing customer needs

Multi-tasking and attention to detail

Driver’s license

Reading/transcribing data

Formation

High School Diploma or equivalent

Outils

Microsoft Office Suite

Description du poste

CarMax in Jacksonville, NC is seeking a Customer Specialist to deliver an iconic, customer-first experience. You will guide customers through sales, appraisals, test drives, and financing applications, while ensuring accurate documentation and smooth service workflows.

You will work across teams to maintain honesty, transparency, and a seamless process, building lasting customer relationships and upholding CarMax standards.