Customer Experience Specialist: Car Buying & Appraisals

CarMax; Jacksonville (NC); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax in Jacksonville, NC is hiring a Customer Specialist to guide customers through the car-buying and selling journey. You’ll facilitate appraisals, test drives, financing applications, and paperwork, ensuring a transparent, friendly experience.

You’ll coordinate service appointments, verify invoices, and collaborate across teams while upholding CarMax standards. A high school diploma, a valid driver’s license, and the ability to lift 25 pounds are required. Retail or sales exposure is a plus.

Qualifications

• High School diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs.
• Strong communication and customer service skills.
• Attention to detail and ability to meet deadlines.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing.
• Document vehicle conditions for appraisals.
• Manage inventory processes and check-in.
• Coordinate service appointments and verify invoices for billing accuracy.
• Maintain a clean and safe work area and follow EH&S requirements.

Skills

Communication skills

Customer focus

Teamwork

Attention to detail

Multitasking

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Jacksonville, NC is hiring a Customer Specialist to guide customers through the car-buying and selling journey. You’ll facilitate appraisals, test drives, financing applications, and paperwork, ensuring a transparent, friendly experience.

You’ll coordinate service appointments, verify invoices, and collaborate across teams while upholding CarMax standards. A high school diploma, a valid driver’s license, and the ability to lift 25 pounds are required. Retail or sales exposure is a plus.